Booking Terms & Conditions

Booking:  Any booking made by telephone, internet and email will be provisionally held for 7 days until the return of the completed booking form and payment of deposit.

Deposit: A deposit of £100 of the total booking will be required when submitting the completed booking form. If booking within 8 weeks of the stay then full payment will be required. All payments are non refundable. Once a deposit has been made you agree to all terms included. The name provided through the booking will be solely responsible for any breakages or damages caused during your stay.

Remainder of Balance: The remainder of the balance must be paid 8 weeks prior to arrival. Failure to make payment before this date will result in your booking being cancelled and any deposit payments made not refunded.

Cancellations: Any cancellation made by the client for whatever the reason must be in writing. Once the booking has been confirmed the deposit becomes non-refundable. Cancellations should be notified immediately. If full payment has been made and we can re-let the lodge, 50% of the balance will be refunded. If the lodge is not re-let, no refund will be payable. Foxton Locks Lodges strongly recommends that the Client takes out insurance against cancellation.

Arrival/Departure: Times Arrival after 3pm and departure before 10.30am on change over days please.

Services: Rental charges include bed linen, towels and bathrobes for use during your stay. Beds will be made up prior to your arrival and for bookings of more than one week linen and towels will be changed at the end of each week. Electricity, gas and water are included within the rental charge.

Care of the property: The client shall take all reasonable and proper care of the property and its furniture, pictures, fixtures and fittings and effects in or on the property and leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as found at the beginning. We provide cleaning equipment for this purpose. Foxton Locks Lodges reserve the right to issue an additional charge (to the person who made the booking) of up to £50.00 for lodges left in a poor state on departure.

Fixture and Fittings: All fixtures and fittings must be used solely for their intended purpose. Foxton Locks Lodges request that you do not take into the lodges any portable heaters, lighting equipment or any items that may cause danger to the lodges, its equipment or its occupants. Any bulky items such as bicycles are not to be taken into the lodges. No furniture, bedding, plates or cutlery are to be moved from or between the lodges. Breakages, damage or missing items The Client is legally bound to reimburse Foxton Locks Lodges for breakages, damage, missing items or excessive cleaning caused by the party during the period of rental.

Force Majeure: Foxton Locks Lodges cannot accept responsibility or pay compensation where the performance of our contract with you is prevented or affected by reason of circumstances which amount to force majeure. These circumstances include any event which we could not, even with due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break in, criminal damage, riots or civil strife, natural or nuclear disaster, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control.

Covid If we have to close due to a National or Local lockdown due Ito Covid 19 we will refund your booking or move your booking to an alternative date. Should you contract Covid and are not able to travel we will not be able to refund your booking – we recommend that you take out travel insurance to cover this. 

Children: Children must be supervised at all times. This is particularly important when using the hot tubs and whilst in the vicinity of the lake.